Frequently Asked Questions:
What if there are rooms that I do not want cleaned?
- Please let your Team
Anchor know upon arrival or you may choose to close doors to any rooms that you do not wish to be cleaned. If you will be absent please email or leave a note on the kitchen counter.
Do you empty the garbage?
- Yes, we empty all bathroom garbage into the kitchen bin. We will leave the bag in the kitchen bin if less than half full with a paper towel over top of vacuum debris (which we empty onsite). If the kitchen garbage bin is more than half full we will remove it and either leave by the front door or place it in outdoor bins. Please advise if you would like the team to place somewhere specific.
When is payment due?
- Payment is due WITHIN 24hrs of service day, unless otherwise agreed upon. Failure to pay the invoice by the following day, will incur a $20/day charge on your next visit. If you have not paid before your next visit, we will cancel said visit until outstanding balance is settled.
What is your method of payment?
- Oceano Cleaning accepts cheque payments, paid to Oceano Cleaning
Services, - E-transfer to info@oceanocleaning.com
Do you have liability insurance?
- Yes – $2,000,000. Oceano is not responsible for any damages that may occur due to items not being hung properly, or without anchors, unstable furniture and shelves, or items on the unstable furniture and
shelves, etc. Upon arrival, please let us know if there are any damaged items or areas, for example shower doors or wobbly table.
I am not happy with the job done. What should I do?
- Please contact us within 24 hours and we will come back, free of charge, to re-clean anything that you are unhappy with.
Do you wash laundry or make beds with fresh sheets?
- This is offered on a case
by case basis.
Do we need to be home while you are on site?
- No you don’t. We prefer that you are out of the home while we are on site. However, we understand many are
working from home these days. Let us know if you have meetings or if you would like us to start with your office so we minimize any disturbances. If you are not home, please let us know if there will be people coming and going throughout the day. We ask this to ensure the safety of your home and of our employees.
Will you clean up after our pets?
- We are not equipped to deal with any bio-hazards, therefore, we will not clean up any pet or human waste or bodily fluids. (other than typical toilet spray). We will place a paper towel over the area and clean around it.